What is active listening, and name two behaviors that demonstrate it?

What is active listening, and name two behaviors that demonstrate it?

• A. Giving full attention and paraphrasing to confirm understanding.
• B. Interrupting to show enthusiasm.
• C. Checking emails while someone speaks.
• D. Completing paperwork during discussion.

Answer: (A)

Active listening means giving your full mental and physical attention to the speaker, processing the message, and providing feedback that shows you understand. Two behaviors that demonstrate it are giving full attention—facing the speaker, maintaining eye contact, and minimizing distractions—and paraphrasing what the speaker said to confirm you understood correctly. Paraphrasing helps verify meaning and shows you’re actively processing the message. Choices that involve interrupting, checking emails, or completing paperwork during the discussion reflect distraction and prevent true listening, so they aren’t active listening.

Active listening means giving your full mental and physical attention to the speaker, processing the message, and providing feedback that shows you understand. Two behaviors that demonstrate it are giving full attention—facing the speaker, maintaining eye contact, and minimizing distractions—and paraphrasing what the speaker said to confirm you understood correctly. Paraphrasing helps verify meaning and shows you’re actively processing the message. Choices that involve interrupting, checking emails, or completing paperwork during the discussion reflect distraction and prevent true listening, so they aren’t active listening.